Retail Operation Manager


  • Responsible to lead the department in achieving sales target as assigned by the company and overseeing the store operations.
  • Oversee day-to-day retail operations and monitor performance of the retail stores to maximize sales and profits, shop standard and customer service standard
  • Review and prepare business management reporting to reflect the sales performance with recommendations
  • Collaborate with other internal parties to enhance service excellency & sales target
  • Responsible for annual budget planning and monthly sales forecast
  • Work closely with operation team and help with training coordination, evaluate needs, review training program and consolidate comments and follow-ups
  • Develop and deliver solutions to operation teams to drive customer satisfaction and business efficiency
  • Prepare retail strategy planning and monitor new store opening



  • Bachelor degree in Business or related disciplines
  • At least 8 years of retail operation experience in a managerial level
  • Excellent supervisory ability with experience in managing multiple stores
  • Excellent problem solving and negotiation skills
  • Strong organizational, communication and interpersonal skills
  • Able to work in a fast-paced environment with ability to cope with changes
  • Good team player, energetic and self-motivated
  • Good command of spoken and written English and Cantonese
  • Immediately available is highly preferable